Customer satisfaction is the utmost priority to us hence we will handle your online sales with extra care. In case of unforeseen circumstances such as the goods you order are damaged or faulty upon receipt, kindly report to us with Invoice No., Shipping AWB no. and photographic evidence of the damaged or faulty via firstname.lastname@example.org within 48 hours from parcel received. Returned item without notification will not be accepted. You are required to return the item via shipping only. The product you return must be in new, unused, and unworn condition with all the original packaging.
Customer shall return goods at his/her own cost.
Upon confirmation of acceptance of exchange, please allow fourteen (14) days to arrange for delivery of goods.
Alternatively, you may contact our customer service at +603-51668168 Monday to Friday (excluding Public Holiday) from 10am to 5pm for assistance.
To be eligible for refund, your item must be in the same condition that you received it, unopened, unused and in its original packaging.
Once your refund was accepted. We will issue a refund in store credit which you may use to purchase other items ( we do not do cash refunds).
Goods sold are not refundable with the exception of manufacture failure.
STRICTLY NO REFUNDS for any shipping & handling charges.